FAQ
Everything you might want to know.
22 answers found
Publication
What is Offscroll Times?
A physical monthly newspaper filled with original puzzles, games, illustrations and regional trivia. It is printed and delivered by post; it is not a digital newsletter.
What is inside each issue?
Every edition contains more than 20 puzzles and games, fun facts, local trivia and illustrations, designed for adults, teens and families to enjoy together.
Will I see the same puzzles again?
No. Each monthly edition has a fresh theme and newly prepared content. Sample previews deliberately hide full puzzles and answers.
Subscription
What is the monthly print cut-off?
Orders and address changes received by the 20th are included in the next month's print run. For example, an order placed on 18 August is eligible for the September edition; an order placed on 22 August starts with October.
When does my subscription start and end?
Your subscription starts with the first eligible edition shown before checkout. A 3-month term includes three consecutive monthly editions and ends after the third edition unless it renews; the same rule applies to 1, 6 and 12-month terms.
How many copies will I receive?
The selected duration multiplied by copies per edition gives the total. For example, 6 months with 2 copies per edition provides 12 printed copies.
Can I buy it as a gift or for a workplace?
Yes. Use the recipient, office or reception delivery address during checkout. Multiple copies can be sent to the same address.
Payment
What does the payment cover?
One payment covers every monthly copy in the selected term, including delivery. Any applicable tax is shown and confirmed by the payment provider at checkout.
Which currencies and payment methods are supported?
The website displays estimated USD, INR, EUR and GBP totals. The final currency, tax and available payment methods are confirmed at checkout. Razorpay will be connected before public launch.
How do offers and duration discounts work?
Longer terms receive the percentage shown beside the duration. A valid offer code is applied after the duration discount, and the exact monetary saving appears in the order summary.
Delivery
How long does delivery take in India?
We normally dispatch in the first week of the month. Delivery within India is estimated at 3–7 business days after dispatch, depending on the destination and postal service.
Do you deliver internationally?
International checkout is not currently available. Message us on Instagram or email hello@offscrolltimes.com with your country for a subscription enquiry.
Where is delivery available?
Online checkout currently supports India, with free delivery included in every plan.
What if my issue is damaged, missing or delayed?
Contact support with your order details and, for damage, a photo. Report a missing issue within 14 days of its expected delivery date. We will investigate and, where eligible, arrange a replacement or refund for that issue.
Pause, cancellation & renewal
Can I cancel within seven days?
You may request cancellation within 7 days of purchase for a full refund if the first issue has not already been prepared or dispatched.
Can I pause my subscription?
You can request a pause before the monthly cut-off on the 20th. A request after the cut-off applies from the following edition because the next copy may already be in production.
Does my subscription renew automatically?
No. The current Razorpay checkout is prepaid for the selected term and renewal is manual. No future payment is taken without a new authorisation; editions already paid for remain scheduled.
When can I receive a refund?
The seven-day purchase cancellation applies before preparation or dispatch. A damaged or missing eligible issue may be replaced or refunded. Copies already delivered in good condition are not refundable.
Account & address
How do I access my account?
Sign in with Google or Microsoft, then open Account to view your subscription, payments, invoices, dispatches and support options.
When can I change my delivery address?
Update the address in your account by the 20th for the next month's edition. For example, a change saved on 19 August applies to September; a change on 21 August applies from October.
What happens if I change my address after the deadline?
The upcoming copy may already be allocated to the previous address. Contact support immediately; we will help where possible, but rerouting cannot be guaranteed after the print cut-off.
Can other customers see my details?
No. Authenticated customers can access only their own subscription, payment, address and dispatch records.